If you have any questions - we are here for you
Contact Us
If you have a request or question, please do not hesitate to contact us using the contact information above. We will be happy to help you and look forward to supporting you.
Frequently asked questions (FAQ)
How long does shipping take within Switzerland?
As a rule, the delivery time within Switzerland is 1-3 working days. It may take a little longer for large order volumes or special products.
Which payment methods are accepted?
We accept common payment methods such as credit card (Visa, MasterCard), Twint, PostFinance, PayPal and prepayment by bank transfer.
How can I track my order?
As soon as your order has been dispatched, you will receive a dispatch confirmation by e-mail with a tracking link. This allows you to track your shipment online at any time.
Can I change or cancel my order?
Please contact us as soon as possible if you wish to change or cancel your order. As long as the order has not yet been dispatched, an adjustment is usually possible.
How does the return or exchange process work?
You can return unused products within 14 days of receipt. Please contact our customer service to initiate the return or exchange.
